A 15 to 30-day return policy is standard, as long as you have the purchase receipt

 

Amorepiattu Return Policy

Effective Date: [August 2024]

At Amorepiattu, we take pride in crafting handmade jewelry with the utmost care and attention to detail. We want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your item, we offer a flexible return policy as outlined below.

1. Eligibility for Returns

• Time Frame: You may return any item within 30 days of receipt for a full refund or exchange.
• Condition: To be eligible for a return, the jewelry must be unused, in its original packaging, and in the same condition that you received it. Custom or personalized items are not eligible for return unless they arrive damaged or defective.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Return Process

• Initiate a Return: To start a return, contact our customer service at [amorepiattu.creation@gmail.com] with your order number and reason for return.
• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
• Return Address: Returns should be sent to [38 rue Saint André 59800 Lille FRANCE].
• Inspection: Upon receiving your return, we will inspect the item(s) to ensure they meet the above conditions. If approved, your refund or exchange will be processed.

3. Refunds

• Processing Time: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Original Payment Method: Refunds will be issued to the original payment method used during purchase.
• Shipping Costs: Original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item sent, defective product).

4. Exchanges

• Availability: If you wish to exchange your item for a different one, please specify the desired product when you initiate the return.
• Shipping of Exchanges: Once the returned item is received and inspected, the new item will be shipped to you. Any difference in price will be charged or refunded accordingly.

5. Damaged or Defective Items

• Reporting: If you receive an item that is damaged or defective, please contact us immediately at [Insert Contact Information] with photos of the damage or defect.
• Resolution: We will arrange for a replacement, repair, or full refund, including any shipping costs associated with returning the defective item.

6. Non-Returnable Items

• Custom Orders: Personalized or custom-made items cannot be returned unless they are defective or damaged upon arrival.
• Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.

7. International Returns

• Shipping: International customers are responsible for return shipping costs, including any customs duties or fees.
• Processing: Refunds for international returns will be processed within 10-15 business days of receipt.

8. Contact Us

For any questions or assistance with your return, please contact our customer service team at [Insert Contact Information]. We are here to help and ensure that your experience with Amorepiattu is a positive one.

Amorepiattu Team

This return policy aims to be clear and customer-friendly, ensuring your customers feel confident purchasing from Amorepiattu. Adjust contact details and other specifics to fit your business needs.